If you are interested in joining our growing family, please send your CV with your updated contact information to recruitment@woyn.com.

Job Description:

Respond to client inquiries;
Provide technical and general support services to various global clients;
Receive, process and resolve tickets per defined SLA’s;
Proactively update clients of potential problems and risks via close remote monitoring of hardware performance;
Properly escalate and coordinate priority issues to next level support for handling;
Follow appropriate handover details for outstanding tickets;
Maintain and update client details
Provide status reports and important operational details to Shift Lead;
Comply with company policies and procedures including data privacy;
Provide excellent customer service with client’s utmost satisfaction in mind.

Desired Qualities:

Strong people and communication skills;
Patient, courteous and friendly with a positive attitude;
Detail oriented and highly organized;
Effective time management and prioritization skills;
Should be able to work with minimum supervision;
Must possess the ability to learn new programs and processes quickly;
Must have the ability to thrive in a multicultural team atmosphere;
Should be able to work and interact with people of various nationalities and levels;
Willing to work in shifts;
Willing to work on-site in BGC.

Experience and Qualifications Required:

Bachelor’s Degree focusing on Information Technology or equivalent;
Experience in a similar role and industry is preferred;
Basic to advance hardware troubleshooting skills is desired;
A2-B2 Level proficiency in the German language;
Native speaker level proficiency in English;
Knowledge in MS Office Applications (Outlook, Word, Excel and PowerPoint);
Knowledge Linux multi-user operating system is an advantage;
Undergrads that meet the basic requirements or with relevant work experience will be considered;
Fresh graduates that are highly trainable are welcome to apply.