Network Engineer Level 1 - English Speaking

The 1Network Engineer Level 1 is responsible for providing excellent support to our customers within the nicos Global Service Desk. This role reports to the Global Service Desk Supervisor in Manila and to the Head of Global Operations Management in Germany and mainly supports Managed IT services like SD WAN and Security Services (Firewalls).

If you are interested in joining our growing family, please send your CV with your updated contact information to recruitment@woyn.com.

 

Job Description:

  • Will be part of our helpful and solutions-oriented 1st Level Support Team in the Global Service Desk and support our customers’ Managed Services;

  • Receive pre-qualified incidents and tickets from the 1st Level Analyst team and start further analysis and troubleshooting;

  • Solve incidents by establishing permanent solutions or temporary workarounds in a customer-oriented approach;

  • Work within established ITIL processes in cooperation with other technical departments to find the root-cause of incidents;

  • Liaise and communicate with global customers and partners;

  • Advise the 1st Level Analyst team on technical topics and provide expertise in assessing incident impact and priority;

  • Work in a rotating 24/7 shift roster and collaborate closely with our teams in Germany, Australia and other colleagues in the nicos Group of companies;

  • May be given training responsibilities;

  • May be given ad hoc projects and tasks;

  • Comply with company policies and procedures including data privacy;

  • Provide excellent customer service with client’s utmost satisfaction in mind.

Desired Qualities:

  • Strong people and communication skills;

  • Highly customer service-oriented;

  • Patient, courteous and friendly with a positive attitude;

  • Detail oriented and highly organized;

  • Effective time management and prioritization skills;

  • Should be able to work with minimum supervision;

  • Quick learner with strong analytical skills and can provide high quality results on time and with diligence;

  • Must have the ability to thrive in a multicultural team atmosphere;

  • Should be able to work and interact with people of various nationalities and levels;

  • Willing to work in shifts;

  • Willing to work on-site in BGC.

Experience and Qualifications Required:

  • Bachelor’s Degree focusing on Information Technology, Computer Science or equivalent;

  • Relevant experience in the area of CISCO-based networks and/or in IT-Security is desired;

  • Native speaker Level English language proficiency;

  • Knowledge in Microsoft 360;

  • Knowledge in MS Office Applications (Outlook, Word, Excel and PowerPoint);

  • Knowledge in Linux multi-user operating system is an advantage;

  • Undergrads that meet the basic requirements or with relevant work experience will be considered;

  • Candidates with at least B2 Level German language proficiency that meet desired qualifications are highly welcome to apply.