German Speaking
Customer Service Officer

Provides basic troubleshooting and general technical support thru proactive monitoring of hardware and systems performance. This role reports to the Shift Lead and to the Head of the Service Operations Center in Germany.

We are looking for TEN (10) qualified candidates to fill this role. If you are interested in joining our growing family, please send your CV with your updated contact information to recruitment@woyn.com.

 

Job Description:

  • Respond to client inquiries;

  • Provide technical and general support services to various global clients;

  • Receive, process and resolve tickets per defined SLA’s;

  • Proactively update clients of potential problems and risks via close remote monitoring of hardware performance;

  • Properly escalate and coordinate priority issues to next level support for handling;

  • Follow appropriate handover details for outstanding tickets;

  • Maintain and update client details;

  • Provide status reports and important operational details to Shift Lead;

  • Comply with company policies and procedures including data privacy;

  • Provide excellent customer service with client’s utmost satisfaction in mind.

Desired Qualities:

  • Strong people and communication skills;

  • Highly customer service-oriented;

  • Patient, courteous and friendly with a positive attitude;

  • Detail oriented and highly organized;

  • Effective time management and prioritization skills;

  • Should be able to work with minimum supervision;

  • Must possess the ability to learn new programs and processes quickly;

  • Must have the ability to thrive in a multicultural team atmosphere;

  • Should be able to work and interact with people of various nationalities and levels;

  • Willing to work in shifts;

  • Willing to work in BGC.

Experience and Qualifications Required:

  • Bachelor’s Degree focusing on Information Technology or equivalent;

  • Experience in a similar role and industry is an advantage;

  • Basic to advance hardware troubleshooting skills is desired;

  • B1-B2 Level proficiency in written and spoken German;

  • Native speaker level proficiency in written and spoken English;

  • Knowledge in Microsoft 360;

  • Knowledge in MS Office Applications (Outlook, Word, Excel and PowerPoint);

  • Knowledge in Linux multi-user operating system is an advantage;

  • Undergrads that meet the basic requirements or with relevant work experience will be considered;

  • Fresh graduates that are highly trainable are welcome to apply.