German-Speaking Customer Service Officer
(Cloud Solutions)

This role is a purely German-speaking role. Successful candidates will be working closely with the team in Germany and will report to the Head of Operations in Cologne.

We are looking for FOUR (4) qualified candidates to fill this role. If you are interested in joining our growing family, please send your CV with your updated contact information to recruitment@woyn.com.

 

Job Description:

  • Respond to client inquiries;

  • Provide technical and general support services to various global clients;

  • Receive, process and resolve tickets per defined SLA’s;

  • Proactively update customers on the status of their tickets;

  • Properly escalate and coordinate priority issues to next level support for handling;

  • Follow appropriate handover details for outstanding tickets;

  • Maintain and update client details;

  • Provide status reports and important operational details to direct superior;

  • Comply with company policies and procedures including data privacy;

  • Provide excellent customer service with client’s utmost satisfaction in mind.

Desired Qualities:

  • Strong people and communication skills;

  • Highly customer service-oriented;

  • Patient, courteous and friendly with a positive attitude;

  • Detail oriented and highly organized;

  • Effective time management and prioritization skills;

  • Should be able to work with minimum supervision;

  • Must possess the ability to learn new programs and processes quickly;

  • Must have the ability to thrive in a multicultural team atmosphere;

  • Should be able to work and interact with people of various nationalities and levels;

  • Willing to be trained virtually;

  • Willing to work in shifts;

  • Willing to work in BGC.

Experience and Qualifications Required:

  • Bachelor’s Degree focusing on Information Technology or equivalent work experience;

  • High familiarity with different types of Cloud Solutions and other virtual platforms;

  • Knowledge in Network Services Solutions;

  • Able to work and navigate the Linux multi-user operating systems;

  • At least B2 Level proficiency in written and spoken German;

  • Knowledge in MS Office Applications (Outlook, Word, Excel and PowerPoint) would be a plus;

  • Undergrads that meet the basic requirements or with relevant work experience will be considered.