Customer Success Manager (German-Speaking)

The Customer Success Manager will report directly to the President and General Manager of woyn Philippines Inc. and to the Director of the Customer Success in Germany.

If you are interested in joining our growing family, please send your CV with your updated contact information to recruitment@woyn.com.

 

Job Description:

  • Serve as the interface between the customer and nicos AG and look after them on a strategic and tactical level;

  • Serve as the first point of contact for the management of nicos business customers;

  • Understand the customer's business requirements, act according to them, are familiar with their processes and enjoy looking after them for years;

  • Plan, organize and coordinate all related work processes;

  • Handle escalations, complaints, and other concerns outside of the nicos process standards;

  • Collect all information and find a solution on customer problems together with the technical colleagues.

Desired Qualities:

  • Highly customer service-oriented;

  • Strong people and communication skills;

  • Detail oriented and highly organized;

  • Effective time management and prioritization skills;

  • Should be able to work with minimum supervision;

  • Must possess the ability to learn new programs and processes quickly;

  • Must have the ability to thrive in a multicultural team atmosphere;

  • Should be able to interact with people of various nationalities and levels;

  • Willing to work in shifts;

  • Willing to work on-site in BGC.

Experience and Qualifications Required:

  • Bachelor’s Degree focusing on Information Technology, Business Management or equivalent work experience;

  • Relevant experience in Client Account Management and/or Project Management in the IT and telecommunications sector is an advantage;

  • Has a basic understanding of business administration;

  • Exceptional ability to communicate and foster positive business relationships

  • Native speaker level proficiency in English;

  • Minimum B2 and above Level proficiency in the German language;

  • Undergrads with relevant work experience will be considered.