Network Engineer Level 1 - English Speaking

The Network Support Engineer Level 1 is responsible for providing excellent support to our customers within the nicos Global Service Desk and mainly supports Managed IT services like SD WAN and Security Services (Firewalls).

This role reports to the Global Service Desk Supervisors in Manila and Muenster.

If you are interested in joining our growing family, please send your CV with your updated contact information to recruitment@woyn.com.

 

Job Description:

  • Will be part of our helpful and solutions-oriented 1st Level Support Team in the Global Service Desk and support our customers’ Managed Services;

  • Work within established ITIL processes in cooperation with other technical departments to find the root-cause of incidents;

  • Monitor tools, analyze graphs, perform advanced technical analysis and troubleshooting using tools such as ping, traceroute, documenting the results in trouble tickets;

  • Document known errors, anomalies, and useful operations-related information in Confluence;

  • Resolve Incidents, Service Requests, and Performance Problems; provide instructions to Analysts, as needed;

  • Provide feedback on standard operating procedures, contribute to workshops, and assist with additional tasks/projects from management;

  • Comply with company policies and procedures including data privacy;

  • Provide excellent customer service with client’s utmost satisfaction in mind;

  • Work in a rotating 24/7 shift roster and to collaborate

Experience and Qualifications Required:

  • Bachelor’s Degree focusing on Information Technology, Computer Science or equivalent or completed professional training;

  • Relevant experience in CISCO-based networks and/or in IT-Security is desired; Certifications like CCNA, CCNP and Fortinet NSE4 or FCP Network Security is highly desirable;

  • Proven experience in troubleshooting Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologies;

  • Ability to communicate complex ideas clearly and confidently in English, both in writing and verbally, ensuring messages and documents are structured, coherent, and easy to understand;

  • Mastery in specialized collaboration tools like MS365 (especially Teams, Outlook, SharePoint) and web-based content management or ticket system software (such as ServiceNow);

  • Ability to work effectively and collaboratively in a global environment, skilled in leveraging various communication channels for virtual communications;

  • Undergraduates that meet the basic requirements or with relevant work experience will be considered;

  • Candidates with at least B2 Level German language proficiency that meet desired qualifications are highly welcome to apply.

Desired Qualities:

  • Highly customer service-oriented;

  • Patient, courteous and friendly with a positive attitude;

  • Detail oriented and highly organized;

  • Practices effective time management and prioritization skills;

  • Should be able to work with minimum supervision;

  • Quick learner with strong analytical skills and can provide high quality results on time and with diligence;

  • Willing to work in 24/7 shifts (morning, mid and graveyard);

  • Willing to work during weekends and holidays;

  • Willing to work on-site in BGC.